Personal Banking Customers
We are excited to welcome you to the Bar Harbor Bank & Trust family.
At Bar Harbor Bank & Trust, we are committed to providing you the best service possible. The frequently asked questions below will answer many of your questions about your upcoming transition from People’s United Bank to Bar Harbor Bank & Trust.
You can also review the complete Guide to Your New Personal Accounts to get more information and FAQs about the transition, product offerings, and more. A hard copy of this guide was also mailed to you in mid-September.
Frequently Asked Questions
What is the timing of the conversion?
We will be converting your People’s United Bank accounts to Bar Harbor Bank & Trust accounts over the weekend of October 25 - 27, 2019. During conversion weekend, your accounts will officially be transferred to Bar Harbor Bank & Trust. During this weekend:
- Branches will close at 12:00 pm on Friday, October 25 and branches normally open on Saturday will be closed on October 26.
- You should activate and start using your new Bar Harbor Bank & Trust debit or ATM card on Friday, October 25, 2019.
- Bar Harbor Bank & Trust’s online, mobile, and telephone banking will be available at 8:00 am on Monday, October 28, 2019.
We apologize for any inconvenience you may experience during this weekend while we transfer your account. We encourage you to plan ahead by ensuring you have a secondary form of payment, such as cash or checks, available.
Will my account numbers and routing numbers change?
Your account number will not change, but your routing number will. Your new routing number is 011201759. To prevent future disruption to direct deposits and automatic payments, as of October 28, 2019, we encourage you to provide this new routing number to your direct deposit sources (such as your employer) and to automatic payment recipients (such as utility or insurance companies).
What personal checking accounts does Bar Harbor Bank & Trust offer?
You can get more details and compare our personal checking products by clicking here.
How do I access online banking after conversion?
Bar Harbor Online1 gives you secure access to bank when you want, where you want. Manage your banking right from your computer, smartphone, or tablet.
How to Log In to Bar Harbor Online for the First Time
- Go to www.barharbor.bank and look for the Online Services Login box at the top right corner of the homepage.
- For most users, enter your existing Online Banking ID/username. Note: Some users may be prompted to select a new username at first log in or may be assigned a new temporary username as we approach conversion weekend. Additional information on this process will be sent directly to affected customers.
- Your temporary password will be the last 4 digits of your Social Security Number or your Tax Identification Number.
For your security, you will also need to set up two-factor authentication by following this steps:
- Follow the 2-Factor Authentication prompts to use a code to verify your identity.
- Follow the prompts to change your temporary password.
- Read and accept the Terms and Conditions.
If you have any issues logging in, please call our Customer Service Center at 888-853-7100 for assistance.
How do I use Bar Harbor Mobile1 for the first time?
Follow the following steps:
- Follow the login instruction for Bar Harbor Online using the information above. You will need to update temporary password in Bar Harbor Online before you can log in to Bar Harbor Mobile. If you don’t have access to a computer, call us at 888-853-7100 for assistance.
- To download our mobile app, search for Bar Harbor Mobile on Google Play or in the Apple App Store.
- Open the app and log in using the same credentials you created for online banking. Note: Some will be asked to follow the 2-Factor Authentication prompts to register their device and/or create a mobile banking PIN.
What will happen to my direct deposits? Do I need to provide new account or routing numbers to my payment providers (ex. employer, social security, etc.)?
Account numbers will remain the same, but your routing number will change to Bar Harbor Bank & Trust’s. The new routing number will be 011201759. Please proactively alert organizations and companies that process your direct deposit. The effective date for this change is October 28, 2019.
Who should I contact with questions about my People’s United Bank accounts and services?
Prior to October 28, you can contact your local People’s United Bank location or People’s United Bank’s Customer Service Center at 800-894-0300 for assistance.
I see another Bar Harbor Bank & Trust account that meets my needs better than the account that was selected for me. Can I change into that account?
Yes. You can easily change account types any time after October 28 by calling 888-853-7100 or visiting any Bar Harbor Bank & Trust branch.
Will my Overdraft Protection Service still apply to my checking account? Will my ATM and everyday debit card transactions be paid?
Yes. If you currently have overdraft protection at People’s United Bank you will continue to have that service at Bar Harbor Bank & Trust. Please see the Account Agreement for details and limits. If you opted in to have ATM and debit transactions paid at People’s United Bank they will continue to be paid at Bar Harbor Bank & Trust.
I have deposits at both People’s United Bank and Bar Harbor Bank & Trust, how does FDIC deposit coverage work?
For the six months immediately following conversion (October 28, 2019), any funds previously held at People’s United Bank will be separately insured from any accounts previously held at Bar Harbor Bank & Trust, ie. each portion of deposits will be insured for $250,000. After six months, you may qualify for more than $250,000 in coverage at one insured bank or savings association if you own deposit accounts in different ownership categories. The most common account ownership categories for individual and family deposits are single accounts, joint accounts, revocable trust accounts, and certain retirement accounts. Visit the FDIC’s Electronic Deposit Insurance Estimator (EDIE) for detailed information: https://edie.fdic.gov/
Will I receive new checks?
Yes. In the coming weeks, you will receive a separate mailing explaining how to order new checks. To ensure uninterrupted access, it is important to order your checks as soon as you receive the mailer. Once received, you can begin using your new checks on October 28, 2019. After October 28, 2019, you should destroy your People’s United Bank checks. If you’d prefer, you can bring them into your branch and the branch will assist you with destroying them.
Will I receive a new debit or ATM card?
Yes. You will receive your new Bar Harbor Bank & Trust debit or ATM card via mail prior to conversion.
Will I still be able to access historical statements, notifications, etc. from People’s United Bank in Bar Harbor Online?
Prior to conversion, we recommend that you download and store any historic data related to your People’s United Bank accounts that you may want to access after conversion. Some historic transaction history will be available in Bar Harbor Online in the weeks after conversion, but we always recommend you back up any data you may need as a precaution.
Where can I make a payment on my loan2?
Beginning on October 28 you can make a payment at any Bar Harbor Bank & Trust branch or you can mail your payment(s) to:
Bar Harbor Bank & Trust
PO Box 1089
Ellsworth, Maine 04605
Contact our Customer Service Center for information on automatic payments.
Q. Will my checking and savings account type and/or features change?
A. Yes. After conversion your account will be converted into a Bar Harbor Bank & Trust checking or savings product with similar features and benefits. You will receive a letter that shows what Bar Harbor Bank & Trust deposit product your account will be converted to.
Q. Will there be changes to my deposit statement?
A. You will receive a final statement from People’s United Bank. When your account converts to Bar Harbor Bank & Trust you will start receiving monthly statements from Bar Harbor Bank & Trust.
Q. Can I continue to use my Passbook?
A. Yes, your Passbook will still be honored.
Q. Will the date of my scheduled automatic transfers change?
A. Transfer dates may change slightly for automatic transfers that you have set up between your accounts. Contact us for more information.
Q. If I write a check in October using a People’s United Bank check, will it still clear once we become Bar Harbor Bank & Trust?
A. Yes. People’s United Bank checks will continue to clear after conversion for several weeks. A definitive timeframe for how long checks will continue to clear will be provided closer to conversion.
Q. Will I need to re-establish automatic payments from my debit card?
A. Yes. Once you receive and activate your new Bar Harbor Bank & Trust debit card you will need to re-establish all of your automatic payments using your new debit card number.
Q. Will any branches have instant issue debit cards?
A. Yes. All branches will have instant issue capabilities after conversion.
Q. Will my CD3 rate remain the same?
A. Existing CD rates will be honored. Upon maturity, CD rates may change.
Q. What savings accounts and CDs does Bar Harbor Bank and Trust offer?
A. You can get more details about our savings accounts and CDs by clicking here.
Q. I have an Overdraft Line of Credit. What will happen to my agreement and fees?
A. If you have an Overdraft Line of Credit, your agreement and fees will transfer to Bar Harbor Bank & Trust. We will continue to provide overdraft coverage for checking accounts attached to an Overdraft Line of Credit. Please note that Bar Harbor Bank & Trust will transfer funds to cover overdrafts in $100 increments rather than the exact amount of the overdraft.
Q. Will there be any change to my statements?
A. In October, you may receive multiple statements as a result of conversion. Please review your statements carefully and contact Bar Harbor Bank & Trust with any questions. Some important details to note:
- You may receive multiple bank statements in October. The first one will come from People’s United Bank and will encompass all your activity through October 25, 2019. The second statement will come from Bar Harbor Bank & Trust and will include your activity from October 26 through the end of your statement cycle.
- Bar Harbor Bank & Trust will waive all service charges on your initial statement as it will be a short statement cycle.
- You will receive multiple year-end tax documents, one from People’s United Bank and one from Bar Harbor Bank & Trust.
- For future statements, your statement date may change. Your November statement will arrive according to your new statement cycle. To change the timing of your future statements, contact our Customer Service Center.
- If you previously used eStatements, you will automatically receive Bar Harbor Bank & Trust eStatements. eStatements will begin to populate within online banking going forward, but prior months’ eStatements will not be available until a later date. You may be asked to accept Bar Harbor Bank & Trust’s terms and conditions prior to your re-enrollment in eStatements.
- Going forward, eStatement history will be available to you after you log in to Bar Harbor Online.
Q. Will the rate change on my loan?
A. No, your current loan rate and terms will be honored.
Q. I currently have a mortgage. Will I see any immediate changes?
A. Your term, rate, and payment amount and due dates will remain the same. After October 28 you will start receiving your monthly statement from Bar Harbor Bank & Trust.
Q. I currently have a home equity. Will I see any immediate changes?
A. Your term, rate, and payment amount and due dates will remain the same. After October 28 you will start receiving your monthly statement from Bar Harbor Bank & Trust.
Q. How will I access my Home Equity Line of Credit (HELOC) funds?
A. Once at Bar Harbor Bank & Trust, you will be able to access HELOC funds at any Bar Harbor Bank & Trust location or by check, online, or phone. In the coming weeks you’ll be receiving a separate mailer with information regarding checks. Online banking and bill pay transfers should carry over through conversion, however please log in to Bar Harbor Online to ensure that all transfer and payee information is correct.
Q. What will happen to my automatic loan payments?
A. If you have an automatic payment to your Loan coming from a People’s United Bank deposit account that will be transferring to Bar Harbor Bank & Trust, your automatic payment should carry over through conversion and no action is required. If you had an automatic payment to your loan coming from a deposit account that is not transferring to Bar Harbor Bank & Trust (such as an account at another bank), you will need to contact your payment provider to provide Bar Harbor Bank & Trust’s new routing number: 011201759.
Q. Will I have access to online and mobile banking during conversion weekend?
A. During the weekend of conversion you will not have access to online or mobile banking. Beginning on or after October 28 you can log in to Bar Harbor Online to use online banking and download and log in to Bar Harbor Mobile to use mobile banking.
Q. Will I have to re-enroll to use online and mobile banking?
A. After conversion, you will need to log in to Bar Harbor Online to use online banking and download and log in to Bar Harbor Mobile to use mobile banking. Instructions can be found in the main FAQs above. We will send an additional reminder and more detailed instructions in the coming weeks.
Q. How will mobile deposit4 be impacted?
A. The deadline for making your last mobile deposit at People’s United Bank will be provided in a future mailing. On or after October 28, qualified users can simply log in to Bar Harbor Mobile, click deposit check, and follow the prompts to get started.
Q: What about account terms and fees?
A. At conversion your account will be converted to a Bar Harbor Bank & Trust product with similar features and benefits. You will receive a letter that contains information on what your new products will be. The letter will be enclosed with the Welcome booklet and Account Agreement booklet and will contain details on account features, terms, and fees.
Q. Why am I receiving multiple copies of the same mailing?
A. In an effort to better serve you, if there are multiple primary account holders within one household, multiple mailings may be sent. Please note that this is not a mistake – this will occur as we work to ensure that all customers receive appropriate information.
Q. When can I begin to use all Bar Harbor Bank & Trust locations and services?
A. On Monday, October 28, 2019 you can begin using all Bar Harbor Bank & Trust locations and services. This includes all People’s United Bank locations that have converted to Bar Harbor Bank & Trust, as well as our additional locations in Maine, New Hampshire, and Vermont and our ATM network. Please note that in the days before and after conversion you may experience some disruptions to ATM access due to equipment upgrades.
Q. Will the eight branches impacted be open during the conversion weekend?
A. No. The eight branches will close at 12:00 pm on Friday, October 25 and branches normally open on Saturday will be closed on October 26. All branches will open as Bar Harbor Bank & Trust branches at their normal time on October 28.
Q. Will I still be able to bank at my current branch?
A. Yes, starting on October 28 you will be able to access your accounts at any of the eight branches or any other Bar Harbor Bank & Trust branch.
Q. Will the branch staff be the same?
A. Yes, You can still expect to work with the same friendly bankers at all People’s United Bank branches when they become Bar Harbor Bank & Trust branches.
Q. Will branch hours change?
A. No, branch hours will not change.
Q. Where will I do my banking in the future?
A. After conversion, customers will have access to more than 50 Bar Harbor Bank & Trust branches across Maine, New Hampshire, and Vermont, as well as Bar Harbor Bank & Trust ATMs, Bar Harbor Mobile, Bar Harbor Online, telephone banking, and our Customer Service Center. To learn more about our locations and these services, visit www.barharbor.bank/about-us/atm-branch-locator.
- Welcome Book for Personal Banking
- Account Agreement and Disclosures
- Customer letter - August 30, 2019
- Instructions for QuickBooks and Quicken Users
1Internet service provider fees and/or mobile carrier fees for messaging and data plans may apply.
2Bar Harbor Bank & Trust is an Equal Housing Lender. Loan rates and terms may vary. All loans subject to credit approval.
3Bank Deposits such as CDs and IRA CDs are insured by the FDIC up to the applicable limits.
4Customers are considered eligible to use mobile deposit after enrolling in Online Banking and Mobile Banking and enrolling in mobile deposit. Once enrolled in mobile deposit, there may be a waiting period prior to mobile deposit being enabled within the mobile banking app. For full details about Bar Harbor Online and Bar Harbor Mobile, view the Online Banking Agreement & Disclosure found at www.barharbor.bank
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